On a scale 'never' to 'daily', how often do you get service calls vs installation projects?
Do you have standard diagnostic scripts and failure codes techs use?
How often do customers change scope or request onsite modifications after mobilization?
Do you collect deposits for emergency or large jobs, and is it digital?
Do techs upload diagnostic photos / videos to the job record?
Is your scheduling system able to route a tech by skillset and parts availability?
Do you lose jobs because quotes take too long or you can’t confirm parts on first visit?
Would an AI prompt that generates a jobpack (diagnostics + parts + ETA + invoice) from a call/photo be useful?