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Question 1
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On a scale 'never' to 'daily', how often do you get service calls vs installation projects?
none
1-2 daily
3-7 daily
more than 10
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Question 2
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Do you have standard diagnostic scripts and failure codes techs use?
no
sometimes
yes
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Question 3
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How often do customers change scope or request onsite modifications after mobilization?
never
rarely
often
almost always
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Question 4
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Do you collect deposits for emergency or large jobs, and is it digital?
never
rarely
often
always
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Question 5
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Do techs upload diagnostic photos / videos to the job record?
never
rarely
often
always
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Question 6
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Is your scheduling system able to route a tech by skillset and parts availability?
no
sometimes
always
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Question 7
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Do you lose jobs because quotes take too long or you can’t confirm parts on first visit?
no
rarely
sometimes
always
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Question 8
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Would an AI prompt that generates a jobpack (diagnostics + parts + ETA + invoice) from a call/photo be useful?
no
possibly
yes
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What is your biggest Pain point