How many inbound calls or contact requests do you get per week (including after-hours)?
Do you have standardized inspection checklists and photo templates for every roof assessment?
How often do homeowners change scope after work begins (change orders)?
Do you take deposits before mobilizing, and is that process digital/receipted?
How often do you lose jobs due to slow follow-up or missed after-hours calls?
Do you keep a searchable library of past estimates, warranties, and material specs?
How consistent are your answers to common customer questions (pricing ranges, warranty terms, timelines)?
How comfortable is your crew with a mobile app for uploading photos, timestamps, and job notes?