How many inbound booking calls or messages do you get per week (including after-hours)?
Do you have standardized checklists for service levels and photo templates?
How often do customers change scope or request onsite modifications after mobilization?
Do you collect deposits for emergency or large jobs, and is it digital?
Do techs upload before/after photos and condition notes to the job record?
How often do no-shows or last-minute cancellations occur?
Are your service bundles and prices consistent and documented?
Would automated booking confirmations and reminders reduce no-shows?